Your online consultation with a Singaporean GP costs $20. They will review your medical evaluation answers, discuss your treatment options and answer any questions you may have. Hair loss treatments start from $26, ED and PE from $15 and acne plans from $20. Delivery is free and shipped to your door in just 4 hours.

How much does it cost?

Our Doctors are available for consultation every day from 9am until 9pm.

How quickly can I speak to a Doctor?

Not at all. You will have the chance to review the treatment plan the
 Doctor prescribes you before making the final purchase.

Do I have to buy what the Doctor tells me?

The first step is to complete a quick, online medical evaluation. This is to give the Doctor background on your medical history, lifestyle and allergies in order to recommend the right treatment plan for you. Next, book an online video consultation with one of our Doctors. This is required by law and costs $20. During this call you can ask the Doctor questions and discuss treatment options. Once the call is over, the Doctor will send your personalised treatment plan for you to review. If you are happy then place your order. It will be delivered in 4 hours, discreetly to your door.

How do I get a prescription?

No. If the Doctor deems you are unsuitable for a prescription treatment a plan won't be created for you. In this case we will recommend our clinically-proven non-prescription options which are backed by decades of independent researched. Our Doctors uphold the highest level of standards for medicine and prescriptions.

Am I guaranteed a prescription plan?

Where do you ship to?

Delivery is free! Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

How much is the delivery fee?

For new orders:Your order will be delivered within 4 hours from the time you complete checkout on your treatment plan. You'll receive the treatment plan once you've completed the medical consultation. For orders placed after 6pm, delivery will be the next morning. For renewal orders:Your order will be delivered on the same day as your subscription renewed.

What is the delivery timeline?

Kindly contact our customer care via live chat or email us at&nbsp;<a href="mailto:hello@getova.com.sg" rel="noopener noreferrer" style="font-size: 16px;">hello@getova.com.sg</a>&nbsp;and our care team will attend to you as soon as possible. Please note that we will not be able to change the delivery address once the order is approved.

How do I change my delivery address?

Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf. You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will not be able to change the delivery address once the order is approved. Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

I am not available to receive the parcel upon delivery.

Kindly contact our customer care via live chat or email us at&nbsp;<a href="mailto:hello@getova.com.sg" rel="noopener noreferrer" style="font-size: 16px;">hello@getova.com.sg</a>&nbsp;and our care team will attend to you as soon as possible.