Our doctors are available for consultations during the following hours:

Weekdays: 9:00 AM – 9:00 PM

Weekends: 9:00 AM – 12:00 PM (unless otherwise specified)

Not at all. You will have the chance to review the treatment plan the Doctor prescribes you before making the final purchase.

The first step is to complete a quick, online medical evaluation. This is to give the Doctor background on your medical history, lifestyle and allergies in order to recommend the right treatment plan for you.

Next, book an online video consultation with one of our Doctors. This is required by law and costs $16.20. During this call you can ask the Doctor questions and discuss treatment options.

Once the call is over, the Doctor will send your personalised treatment plan for you to review. If you are happy then place your order. It will be delivered in 4 hours, discreetly to your door.

No. If the Doctor deems you are unsuitable for a prescription treatment a plan won't be created for you. In this case we will recommend our clinically-proven non-prescription options which are backed by decades of independent researched.

Our Doctors uphold the highest level of standards for medicine and prescriptions.

Our delivery is islandwide.

Delivery is $7 and discreetly shipped to your door.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will also not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery is unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

Prescription Medication

Orders placed on a weekday before 6PM will be delivered within 4 hours upon checkout. Orders approved after 6PM will be delivered the next morning.Orders approved on a weekend before 1PM will be delivered within the same day. Orders approved after 1PM will be delivered the next day.

Weight Loss Injectable Medication

As weight loss injectable medications are temperature-sensitive, these products require cold chain management and will be hand-delivered to ensure its integrity. As such, the delivery times for this product differs slightly.Orders will be delivered the next day, with the following delivery windows available:

• 10AM-1PM
• 1PM-4PM
• 4PM-7PM (available on weekdays only)

Non-Prescription Products

Orders will be delivered the next day.

All Subscription Renewals

Orders will be delivered the day after the renewal of your subscription plan.

*Kindly be advised that public holidays may result in an additional day for delivery.

Kindly contact our customer care via live chat or email us at hello@andsons.com.sg and our care team will attend to you as soon as possible. Please note that we will not be able to change the delivery address once the order is approved.

Please ensure you will be home to receive the parcel, or anyone to receive it on your behalf.

You may include special delivery instructions in the shipping note at check-out. Please note that we are not responsible for any loss or damage to the parcel. We will not be able to change the delivery address once the order is approved.

Should the first attempt of the delivery be unsuccessful, we will contact you for re-delivery. There will be a redelivery fee of $9.50. To prevent this outcome, please notify us early!

Kindly contact our customer care via live chat or email us at hello@andsons.com.sg and our care team will attend to you as soon as possible.